The Ada District Office of the Electricity Company of Ghana (ECG) has begun community visits and engagements with a particular focus on customer service-related activities.
The first of the series, which took place at Koluedor Catholic Church saw the ECG District Commercial Unit setting up a mobile office at the Koluedor Catholic Church.
Ms Sakyiwaa Mensah, ECG Tema Regional Public Relations Officer told the Ghana News Agency in an interview that the community members numbering over 70 were encouraged to bring up issues they might have concerned their electric power usage.
Ms Mensah said some of the issues reported to the team during the engagement have to do with the verification of accounts, request for the printing of account statements, and billing challenges, while others needed their faulty meters to be replaced.
She said while the billing challenges were resolved, customers whose meters needed to be replaced were issued with the necessary support while their meter replacements were handled on the same day.
She indicated that as part of the program, the ECG Team discussed issues concerning the one-month moratorium the Company has given customers the period between June 7 to July 6, 2022, to contact the Company to rectify all their power-related issues.
The PRO explained that the moratorium was to enable customers to rectify issues covering those using postpaid meters but do not receive bills, prepaid users who do not purchase electricity credits, faulty meters, by-passed r meters that had been tampered with, and those engaged in any form of electrical illegality, among others.
She said customers in Koluedor were encouraged to take advantage of the moratorium to get their issues resolved on problems on their meters which might be a result of possible illegal connections, among others.
Ms Mensah said the residents were reminded that failure to do so within the period could lead to their prosecution and have their names published in the media should they be caught stealing power when the team starts the auditing of the Company’s meters.
The customers, she added, were also schooled on energy conservation and how best to use power efficiently, as well as their safety about electricity.
The participants, on their part, expressed gratitude for the engagement and the resolving of their power issues without having to travel to the ECG District office and therefore called on the Company to hold such engagements frequently.